http://www.microsoft.com/dynam... how customer relationship software can simplify integration with customer data through Dynamics CRM Online from Microsoft Small Business Center.
Case study presentend by Leena Vento and Tuija Malinen from the direct marketing agency Suhde (Finland) in the Interdirect Forum 2008 at Goa, India. InterDirect...
This presentation explores the reasons why CRM implementations fail through a case study, or rather a short story. As against most "industry" case studies, this...